Jeff Asher, a security policy and data expert, recently published an article entitled «New Orleans And The Case For Civilianization», in which he explains how the city has managed to drastically reduce police response time, despite having fewer armed officers.

What is civilianisation?
Civilianisation is the incorporation of civilian, non-police personnel to assume functions traditionally performed by the police: handling small incidents, answering non-urgent calls, analysing data or performing administrative research and laboratory tasks. In addition to being commonplace in several United States police forces, it has been shown to bring efficiency, save costs and allow armed officers to focus on risky situations.
The case of New Orleans
Between 2018 and 2023, New Orleans lost nearly a quarter of its officers, the number having fallen to 1990s levels. Faced with this staffing crisis, the police force has brought in hundreds of civilians to take on support functions.
Asher notes that despite having fewer officers, the city has reduced response time in serious situations. Officers focus on violent robberies, assaults, shootings and real emergencies.
This approach is not the only change in the New Orleans police. A few days ago, the New Orleans Police Department (NOPD) reimplemented the ShotSpotter system, a sensor network that detects gunshots in real time, with a six-month pilot plan in District 5. This advanced technology has generated controversy, especially because of the impact on predominantly Black and Latino neighbourhoods, and because of issues of reliability and integrity when it comes to intervention.
Alternatives to traditional models
Civilianisation is contending with the technocratic option (cameras, AI, sensors), but offers a people-centred alternative that has some advantages:
- Cost efficiency. Civilian personnel are cheaper in terms of salaries, pensions and training.
- Professionalisation. It enables the specialisation of staff in administrative, analysis and support areas, which improves the quality of service.
- Trust and transparency. The human and visible model can generate a relationship and empathy with the neighbourhood, in contrast to the anonymity of invasive technologies.
Relevant comparative references
United Kingdom: Police Community Support Officers. Since 2002, forces in England and Wales have had Police Community Support Officers (PCSOs): uniformed civilians with limited powers, tasked with carrying out visible patrolling, managing minor incidents, controlling fines and supporting public events.
In 2022 there were 8,263 PCSOs (with a peak of 16,814 in 2009). They have provided a robust model of structured and integrated civilianisation.
Sweden: civilian investigators in the police. Recent studies describe how the Swedish police have brought in civilian investigators (mostly female graduates) to work on criminal cases and data analysis.
Germany: Auxiliary Police Volunteers. Several federal states (such as Bavaria, Hesse and Baden-Württemberg) have auxiliary volunteer police services, trained civilians with the power to identify people, and stop or control traffic, to support the police. They wear uniforms and have completed 50 hours of training.
In Bavaria, the Sicherheitswacht carries out visible patrols with the power to arrest citizens, and can even carry irritant gas.
France: civilian operational reservists. The National Police and the Gendarmerie have civilian reservists (1,500 in the Police, 29,000 in the Gendarmerie) who intervene in the maintenance of order and in joint actions in exceptional situations. They have to undergo a short training and are uniformed as paralegals.
In conclusion, the New Orleans case shows that in order to do more with less, it is not essential to rely solely on sensors and artificial intelligence. Civilianisation is a viable and humanised option for optimising police response, while reinforcing proximity to the community and relieving pressure on officers. It is a proposal that should be closely watched in order to foster a more agile, transparent public safety model that is adapted to the challenges of the coming years.
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