Between 2017 and 2022, Uber received an allegation of sexual assault or sexual misconduct in the United States nearly every eight minutes on average, classified court records show, which is a more pervasive level than the company disclosed. This means that a total of 400,181 Uber trips resulted in allegations of sexual assault and sexual misconduct. Previously, the company had reported 12,522 allegations of serious sexual assault in the same time period, without indicating the total number of such allegations it had received.

As published in The New York Times by journalists Emily Steel and Claire Fahy, Uber and Lyft helped revolutionise global transportation by connecting strangers for ridesharing. Millions of people order cars with their apps every day. Companies have long maintained that the vast majority of travel to the United States – 99.9% – occurs without incidents of any kind. But because Uber operates on a large scale, a fraction of 0.1% can represent many attacks.
Uber has not released data for the years since then, although court records indicate that incident reports have increased. They did stress that about 75% of the 400,181 complaints on the app were «minor”: for example, making comments about someone’s appearance, flirting or using explicit sexual language. These reports have not been audited by the company and may include incorrect or fraudulent reports submitted by individuals attempting to obtain a refund.
Within companies such as Uber or Lyft, employees have acknowledged that it is likely that not all cases of sexual assault and sexual misconduct are reported because of a lack of security, intimidation, embarrassment, or because many drivers know where passengers live.
However, Uber has found that sexual assaults follow distinctive patterns. The victims are usually women, whether they are passengers or drivers. Assaults usually occur late at night and on weekends, with pickups originating near a bar. In the vast majority of cases, the perpetrators are men – drivers or passengers – with a history of sexual misconduct complaints and low ratings on the app, internal documents show. Drunk female passengers are especially vulnerable.
Private transport companies have implemented a number of safety measures, such as GPS tracking, optional audio recording on the app and an emergency button to connect with emergency services.
Sexual assaults are a problem throughout the industry, including other app-based transportation companies as well as traditional taxis. Research on gender-based violence has shown that this type of assault is a very underreported problem, and comparisons across the sector are difficult because there is no centralised database for this type of incident.
Lyft, Uber’s smaller rival, has also reported thousands of sexual assaults. In a statement, it said that reports of sexual assault are statistically very unusual and account for far less than 1% of trips. And that transportation companies will continue to invest in technology, policies and alliances to try to prevent and detect unsafe situations.
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