Since 2017, the city of Buenos Aires has been operating its Comprehensive Public Security System. The exhaustive plan covers a range of initiatives, including training for the new City Police Force, improving social integration, citizen participation, etc.

The Comprehensive Public Security System coordinates more than 32,000 agents who operate in a unified way from their positions in the City Police, the fire service, emergency departments, the emergency medical care system (SAME), civil protection, etc. Of these 32,000 agents, 24,869 are officers of the City Police, which is the result of a merger between the Metropolitan Police Force and the Argentine Federal Police.

Furthermore, 1,000 civilians were recruited to cover administrative tasks in police stations, a move which allowed the same number of police officers to return to the streets. These police officers work under a new territorial deployment plan, with a system of fixed stops and police patrols based on software that integrates population density, the flow of people and the crime map.

The Comprehensive Public Security System uses innovative technologies across the board:

• 25,000 mobile phones have been supplied to agents. At the same time, agents are prohibited from using private phones or other devices to avoid distractions.
• The mobiles are equipped with GPS to geolocate and systematically record the routes travelled by emergency vehicles.
• A “digital ring” controls 73 of the city’s entry and exit points with cameras that read the license plates of all vehicles entering and leaving the city’s perimeter.
• Gender violence is addressed with panic buttons and “safe women” wristbands.
• A comprehensive video surveillance system monitors all the city’s cameras. Currently, there are more than 10,000 cameras installed on the streets and 4,000 within the transport system. Of the cameras installed on the streets, 300 are equipped with facial recognition to identify fugitives from the justice system.
• Calls are received through a centralised reception system with a dedicated 911 room and a single coordination and control centre.
• Analytical methods are used to combat crime; the crime map, for example, is used to collect, process and analyse criminal behaviour in the city.
• Citizens can report crimes through a single reporting system operated through videoconference booths located at all police stations.

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